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Facts You Must Know Yes. Insurance policies require you notify the company or your agent, provide them with details about the accident, and advise them where the vehicle may be inspected. Never drive a car that could be unsafe because of damages from an accident. Who is responsible for the repair bills? You are ultimately responsible for payment. Your insurance policy states that the insurance company will pay you for the amount of the repair work, less your deductible. Who is responsible for the quality of the repair to my vehicle? The repair shop. This is why it's vitally important that you select a repair facility that is trained and equipped to restore your automobile to "pre-accident" condition. If there is a problem with the repairs, whom should I contact? First, the manager of the repair shop. If your problem isn't rectified, contact the insurance company's local claims manager or district supervisor. You may also want to notify the Office of Consumer Protection and the Better Business Bureau. What if my insurance company refuses to pay for the proper repair of my vehicle? If it is your insurance company, contact your insurance agent first. If they do not assist you, contact the branch or regional claims manager of the insurance company. If your efforts fail, contact the Department of Insurance in your state. Let us help you settle your auto repair claim with the insurance company. We work for you! | |||||||||||||||||||||||
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